Welcome to our FAQ page! If you’re here, you’re probably wondering about domain registration, web hosting, web design, or SEO – or maybe all of the above! Don’t worry, you’re in good company. We’ve put together some answers to the most common questions we get from clients just like you.
Whether you’re a small business looking to set up your first website, or you’re a seasoned pro needing a bit of guidance, we’ve got your back. We like to keep things friendly, approachable, and a little bit funny too (because who says tech can’t have a sense of humor?). So, if you don’t see your question answered here, don’t hesitate to get in touch – we’re always happy to chat, help out, or share a joke or two!
Ready to dive in? Let’s get started!
General Information FAQ
What services do you offer?
We offer a full range of services including domain registration, web hosting, web design, and SEO services. Whether you’re looking to create a new website or improve your existing one, we have the expertise to help. Please get in touch using our contact form, What’s App or call us direct should you have any additional questions.
How can I get a quote for your services?
You can easily get a quote by reaching out to us through our contact page. We’ll be happy to discuss your requirements and provide a tailored solution. Please get in touch using our contact form, What’s App or call us direct should you have any additional questions.
Do you offer custom web design services?
Yes, we provide bespoke web design services to suit your needs. Whether you need a simple website or a more complex e-commerce solution, we’ve got you covered. Please get in touch using our contact form or call us direct should you have any additional questions.
What makes your web hosting different from others?
Our hosting services are reliable, fast, and come with a personalised support service. We ensure your website runs smoothly with minimal downtime. Please get in touch using our contact form or call us direct should you have any additional questions.
Do you provide SEO services?
Yes, we offer comprehensive SEO services to help you improve your website’s visibility in search engines. Our experts will optimise your site to attract more visitors and increase your rankings. Please get in touch using our contact form or call us direct should you have any additional questions.
Are your services affordable?
We aim to offer competitive pricing for all of our services. Whether you’re a small business or a larger organisation, we have solutions to fit your budget. Please get in touch using our contact form or call us direct should you have any additional questions.
Domain Registration FAQ
What is domain registration?
Domain registration is the process of reserving a unique name for your website. It ensures that your domain (the website address) is yours for a specified period, typically one year, and you can renew it as long as you need. Without domain registration, your website cannot be accessed by visitors.
Please get in touch using our contact form or call us direct should you have any additional questions.
How do I choose a good domain name?
Choose a domain name that is simple, memorable, and relevant to your business. Keep it short, avoid hyphens, and use keywords related to your products or services if possible. It’s also important to choose a .co.uk or .com domain for credibility, especially if you’re targeting UK customers.
How long does it take to register a domain?
Domain registration can typically be completed within minutes. Once registered, your domain is ready to use, though setting up your website and other services might take additional time.
Can I transfer my domain to you from another registrar?
Yes, you can transfer your domain to us from another registrar. Our team will guide you through the process to ensure a smooth transition with no downtime for your website.
What happens if my domain name expires?
If your domain name expires, you risk losing it to someone else. You typically have a grace period to renew your domain before it is released back to the public. To avoid this, we recommend setting up automatic renewal.
Can I register multiple domains for my business?
Yes, you can register as many domains as needed. Many businesses register multiple variations of their domain (e.g., with different suffixes like .co.uk or .com) to protect their brand and prevent competitors from taking similar names.
Web Hosting FAQ
What is web hosting?
Web hosting is a service that allows your website to be stored on a server and made available to visitors online. It provides the infrastructure needed for your website to function, including storage, bandwidth, and security.
What type of hosting do I need for my website?
The type of hosting you need depends on your website’s size and needs. Shared hosting is great for small websites, while VPS or dedicated hosting is ideal for larger sites with high traffic or specific needs. We can help you choose the best option for your business.
Can you help me move my website to your hosting?
Absolutely! We offer free website migration for new customers, ensuring a smooth transition to our servers with minimal downtime. Our team will handle the technical details so you can focus on your business.
How secure is your hosting service?
We take website security seriously and provide SSL certificates, regular backups, and malware scanning as part of our hosting service. We also offer advanced security options like firewalls and DDoS protection for more sensitive websites.
Do you provide email hosting?
Yes, we offer professional email hosting services so you can have an email address that matches your domain (e.g., you@yourcompany.com). We ensure your emails are secure, reliable, and accessible from anywhere.
What happens if my website goes down?
If your website goes down, we have a people available to investigate the issue as quickly as possible. Our hosting plans come with personal 1-2-1 support to resolve any issues promptly and get your website back online.
Web Design FAQ
How long will it take to build my website?
The timeline for website development depends on the complexity of the project. Simple websites can take a few weeks, while more complex, custom-designed websites may take a few months. We will give you a clear estimate before starting your project.
Do I need to provide content for my website?
Yes, we recommend providing content like text, images, and videos for your website. However, if you need help with content creation, we offer professional copywriting and photography services to ensure your site looks great and engages your audience.
Can you redesign my existing website?
Of course! If you have an outdated or poorly performing website, we can help with a complete redesign to improve user experience, speed, and functionality. Our team will work with you to ensure the new design aligns with your goals.
Will my website be mobile-friendly?
Yes, all of our websites are responsive, meaning they’ll automatically adjust to look great on any device, whether it’s a desktop, tablet, or smartphone. Mobile-friendliness is a key factor in both user experience and SEO.
Can you help with e-commerce websites?
Yes! We specialise in creating e-commerce websites that are secure, user-friendly, and optimised for sales. Whether you’re selling physical products, digital downloads, or services, we can design an online store that meets your business needs.
How much does web design cost?
The cost of web design varies depending on the complexity of your project. We offer affordable packages for small businesses, sometimes even free for charities and small community groups and for start-ups and business’s we can tailor our services to meet your budget. Contact us for a free consultation and quote.
SEO FAQ
What is SEO, and why is it important?
SEO (Search Engine Optimisation) is the process of improving your website’s visibility in search engines like Google. A well-optimised website helps you rank higher in search results, driving more traffic and potential customers to your site.
How long does it take to see results from SEO?
SEO is a long-term strategy, and results can take anywhere from a few months to a year, depending on the competitiveness of your industry. However, once your website starts ranking higher, you’ll notice more organic traffic and business growth.
Do you provide ongoing SEO services?
Yes, we offer ongoing SEO services to continuously improve your website’s performance. This includes content updates, backlink building, and ongoing analysis to ensure your site remains competitive in search rankings.
Will my website be optimised for local search?
Yes! We focus on local SEO for businesses targeting customers in specific locations. This includes optimising your Google My Business listing, local keywords, and creating location-based content to help your business stand out in your area.
Can you help with keyword research?
Absolutely! Keyword research is a crucial part of SEO. We can help identify the best keywords to target based on your business, competitors, and industry trends, ensuring your website ranks for the terms your customers are searching for.
Do I need to update my website content for SEO?
Yes, keeping your website content fresh and relevant is important for SEO. We offer content writing services to ensure your website is optimised for both search engines and your target audience.
Customer Support FAQ
What support options do you offer?
We offer a variety of support options, including email, phone support, and live chat. Our team is here to assist you with any questions or issues you might have.
How can I contact your support team?
You can reach our customer support team through our contact page, by phone, by email or on What’s App . Our team is ready to assist you with any technical or billing questions you may have. Please get in touch using our contact form or call us direct should you have any additional questions.
Do you provide technical support for my website or hosting?
Yes, we offer technical support for all our hosting and web design services. If you experience any issues or need help with your website, we are here to help. Please get in touch using our contact form. What’s App or call us direct should you have any additional questions.
What should I do if I’m experiencing issues with my website?
If you’re facing any issues with your website, we recommend getting in touch with our support team. We’ll troubleshoot the issue and assist you with resolving it. Please get in touch by opening a support ticket, sendus a What’s App message or call us direct should you have any additional questions.
Can you assist with domain or hosting-related problems?
Yes, we provide comprehensive support for domain registrations, hosting, and related services. If you’re having issues, we’ll guide you through fixing them. Please get in touch using our contact form, What’s App or call us direct should you have any additional questions.
How long does it take to resolve an issue?
The time it takes to resolve an issue depends on its complexity. We strive to fix most problems as quickly as possible. Please get in touch using our contact form or call us direct should you have any additional questions.
